Customer Experience at UCI
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Advisory Board Member Profile


Eric Steensen

Uber
Senior Regional Manager
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Areas of Expertise
Customer First Culture, Customer Experience in your Organization-Navigating Politics of Change
At Uber, I lead our West Coast field operations for our in-person earner support centers. I have been a part of this program for the past 3.5 years and have watched it grow from small pop-up locations in parking lots to fully staffed brick and mortar locations in our largest cities. 

Throughout this time, we've had to shift our customer experience strategy as the business grows and reprioritizes while also investing and growing a junior workforce.

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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Manager
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • The CX@UCI Difference
    • Our Instructors
    • UCI Academic Overview
    • About Zschool
  • Register & Pay
    • Register Now
    • Pay Now
  • Individuals
    • CX Curriculum
    • Online Program
    • In-Classroom Program
    • Program FAQ's
  • Contact Our Team
  • Corporate
    • Custom Programs
    • Corporate Program FAQ
    • CX Maturity Assessment
  • Testimonials