Customer Experience at UCI
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Advisory Board Member Profile


Krystena Sterling

Sterling Coaching and Consulting Group
President
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Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer ​Relationship Building, Customer Experience Functional Alignment
Krystena Sterling has worked in the hospitality industry for over 36 years. Krystena has held various positions, from operations to learning and development. She has worked in multiple disciplines, including restaurants, resorts, theme parks, music venues, sporting venues, and cruise lines. Krystena holds a B.A. in Business Management, a M.S in Human Resource Development, M.A in Industrial-Organizational Psychology.

She is a Ph. D. candidate in Industrial-Organizational Psychology with a specialization in leadership development and coaching. She is a certified Executive Coach and researches emotions in the workplace, which results in the customer service experience and performance outcomes. She is currently the President at Sterling Coaching and Consulting Group and works at Walt Disney World in Orlando, Fl.

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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Manager
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • The CX@UCI Difference
    • Our Instructors
    • UCI Academic Overview
    • About Zschool
  • Register & Pay
    • Register Now
    • Pay Now
  • Individuals
    • CX Curriculum
    • Online Program
    • In-Classroom Program
    • Program FAQ's
  • Contact Our Team
  • Corporate
    • Custom Programs
    • Corporate Program FAQ
    • CX Maturity Assessment
  • Testimonials