Customer Experience at UCI
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Advisory Board Member Profile


Marc Rayfield

President
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Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer ​Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
Marc Rayfield served as SVP for CBS Inc for more than 25 years, first in Philadelphia, and then New York, where he oversaw business operations for some of America’s most iconic audio brands, including 1010 WINS, WFAN, CBS new York.com and the Yankees, Giants, Devils, Nets, Philadelphia Eagles, Phillies and 76ers audio and digital networks.

Most recently, Marc has been EVP, Media/ Sales for OTG Management New York, North America’s largest privately owned digital media and airport hospitality company, overseeing the customer experience. Marc has a BA from Temple University and an MS from the University of Pennsylvania.


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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Manager
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • The CX@UCI Difference
    • Our Instructors
    • UCI Academic Overview
    • About Zschool
  • Register & Pay
    • Register Now
    • Pay Now
  • Individuals
    • CX Curriculum
    • Online Program
    • In-Classroom Program
    • Program FAQ's
  • Contact Our Team
  • Corporate
    • Custom Programs
    • Corporate Program FAQ
    • CX Maturity Assessment
  • Testimonials