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Advisory Board Member Profile


Nirm Takhar

Accurate Background
Vice President, Customer Success
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Areas of Expertise
Customer Experience Strategy, Customer-Focused Innovation, Customer Experience Functional Alignment, Customer Experience in your Organization-Navigating Politics of Change
Nirm Takhar has 20 years of leadership experience in which he served in customer success and operational excellence roles across a diverse set of industries. Recently, he worked as Vice President of Customer Success at Accurate Background focused on global customer experience, policies, objectives, and initiatives. 

In a prior position as Senior Director of Customer Success at a Cloud and SaaS startup, Nirm delivered a significant impact to customers. This included areas such as onboarding, adoption, retention, lean process improvement, technology strategy, and transformation.
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Nirm received his MBA from the University of San Francisco with a concentration in Entrepreneurial Management. He earned a Bachelors at the University of California, Irvine. Nirm is passionate about continuous improvement. He completed his Six Sigma Green Belt by automating a pricing process in 3 months that eliminated errors and increased confidence 99.9%, yielding a total savings of $1.7M.
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Nirm is proud to be part of this program and contribute to his alma mater.


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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Manager
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • The CX@UCI Difference
    • Our Instructors
    • UCI Academic Overview
    • About Zschool
  • Register & Pay
    • Register Now
    • Pay Now
  • Individuals
    • CX Curriculum
    • Online Program
    • In-Classroom Program
    • Program FAQ's
  • Contact Our Team
  • Corporate
    • Custom Programs
    • Corporate Program FAQ
    • CX Maturity Assessment
  • Testimonials