Customer Experience is multi-faceted and relies on the strong relationships you build with your customers. The Customer Experience Certificate Program meets the same high academic standards of UCI's graduate programs, with a challenging interdisciplinary curriculum designed to prepare CX professionals to excel in their field.
Roll up your sleeves to solve real-world challenges and use practices developed by top companies.
What you can expect...
During the program, you’ll access the UCI online learning portal. Each of the eight modules is presented weekly, along with videos, references, assignments, chat, and collaborative sessions. Throughout, you'll work on a Capstone Project to apply your learnings toward a real-world problems. By the end of the class, you will have completed your very own Professional Customer Experience Portfolio.