Advisory Board Member Profile
VP Customer Experience
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of
Strategic business executive with a passion for building unrivaled, innovative experiences to profitably acquire, retain, and deepen customer relationships. Positioned at the intersection of business strategy, operational execution, and digital enablement to deliver end-to-end capabilities across the customer and organization value chain.
15+ years of progressive leadership and team management guiding large-scale customer transformations for global B2B and B2C organizations across Beauty, Food, Apparel, Entertainment, and Technology. Currently serving as Vice President, Customer Experience at Arbonne International, with executive oversight across global customer experience and customer service.
M.B.A. from McCombs School of Business, UT Austin. B.A. Economics from University of California, Los Angeles.