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Advisory Board Member Profile


Sarah Szilagyi

CO-OP Financial Services
SVP, Experience Operations and Chief of Staff
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Areas of Expertise
Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Sarah brings over 20 years of experience operationalizing strategy and driving change across multiple industries, including publishing, corporate real estate, advertising, and financial services. In her role as the Senior Vice President, Experience Operations at CO-OP Financial Services, Sarah is responsible for standing up innovative, cross-functional solutions that connect CO-OP's strategy to client needs and drive a seamless client experience.

Her recent wins include the 2018 launch of CO-OP’s client Co-Creation Councils, which have become highly successful in connecting clients directly into CO-OP's strategic and product development cycles; partnering with CO-OP's Chief Experience Officer and VP of CX to integrate the client experience function within CO-OP; and most recently, developing and launching the first-ever Credit Union Strategic Investment Assessment in collaboration with EY, intended to help credit unions gain critical insights for their own strategic planning during a year in which many organizations are feeling closed off due to COVID-19.

Sarah holds an MBA from San Diego State University and an BA from Rutgers College.

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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Manager
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • The CX@UCI Difference
    • Our Instructors
    • UCI Academic Overview
    • About Zschool
  • Register & Pay
    • Register Now
    • Pay Now
  • Individuals
    • CX Curriculum
    • Online Program
    • In-Classroom Program
    • Program FAQ's
  • Contact Our Team
  • Corporate
    • Custom Programs
    • Corporate Program FAQ
    • CX Maturity Assessment
  • Testimonials