Advisory Board Member Profile
CO-OP Financial Services
SVP, Experience Operations and Chief of Staff
Areas of Expertise
Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Sarah brings over 20 years of experience operationalizing strategy and driving change across multiple industries, including publishing, corporate real estate, advertising, and financial services. In her role as the Senior Vice President, Experience Operations at CO-OP Financial Services, Sarah is responsible for standing up innovative, cross-functional solutions that connect CO-OP's strategy to client needs and drive a seamless client experience.
Her recent wins include the 2018 launch of CO-OP’s client Co-Creation Councils, which have become highly successful in connecting clients directly into CO-OP's strategic and product development cycles; partnering with CO-OP's Chief Experience Officer and VP of CX to integrate the client experience function within CO-OP; and most recently, developing and launching the first-ever Credit Union Strategic Investment Assessment in collaboration with EY, intended to help credit unions gain critical insights for their own strategic planning during a year in which many organizations are feeling closed off due to COVID-19.
Sarah holds an MBA from San Diego State University and an BA from Rutgers College.