Advisory Board Member Profile
Scott C. Nemes
Customer Service Manager
Areas of Expertise
Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
I am an accomplished customer service and airport operations leader who has strong experience in overseeing and managing the daily operations of an organization to optimize efficiency and client and company interactions with the following skills and expertise:
- A proven background in operations management, standard operating procedure development, customer service, strategic customer enhancement planning, and personnel management.
- Adept at analyzing processes and implementing improvements to drive productivity while controlling costs.
- Excellent communication and interpersonal skills that enhance and collaboration with senior leaders, associates, customers, vendors, and other parties.
My specialties include:
• Process Improvement
• Training & Development
• Team building and leadership
In my most recent role, I was a Customer Experience Manager at Air Canada for just over three years at LAX, their largest US base, while supporting overall operations on the West Coast. Prior to that, I was a Customer Service Manager for the Midwest Region of Air Canada overseeing seven airports, an operations and safety instructor, and started the company as a customer service agent at O'Hare International Airport in Chicago.