Advisory Board Member Profile
Senior Business Partner - Fraud, Security and Compliance
Areas of Expertise
Customer Experience Strategy, Accelerate & Improve Decisions with Data
Drew Manuel is a Senior Business Partner within the Fraud, Security and Compliance Line of Business. Drew is a seasoned global fraud expert, with over 25 years of experience, whose extensive capabilities across the entire fraud lifecycle and knowledge of best in class practices can lead your organization into a leading fraud program. Drew has spent the past 18 years at FICO, engaging with many different financial institutions, community to global banks, across six continents. Prior to joining FICO, Drew spent seven years with Wells Fargo Card Services, honing his fraud management skills on the front lines by managing point-of-sale and fraud prevention strategies.
Drew has led numerous fraud reduction programs with different financial institutions across three continents. Each fraud partnership has led to millions in dollars of fraud loss reduction and expense reductions. The most significant fraud reduction achieved was with an EMEA client, where fraud losses were reduced by 75%.
Drew also managed multiple portfolios across different major processing platforms, which enabled him to understand the full scope, thorough end to end detailed understanding of a variety of fraud related management challenges, and how to overcome them.
Drew’s accomplishments reach far beyond reducing bottom-line losses. His comprehensive experience in all aspects of managing fraud across the lifecycle has proven to be one of his most valuable assets for clients, especially as the industry moves towards a customer centric focus in managing fraud decisions.
Andrew’s understanding of various fraud platforms, and emerging technologies, along with his emphasis towards delivering a customer centric focused approach has allowed many organizations that he has engaged with to attain the next level of fraud management best practices.