Advisory Board Member Profile
Executive Director, Digital Health & Diagnostics Quality
Areas of Expertise
Customer Journey, Customer-Focused Innovation, Customer First Culture, Customer Experience Functional Alignment
Barbara Nollau has 35 years of experience in the Life Sciences industry, having worked in the pharmaceutical and medical device arenas in production, R&D, and information technology roles. She presently holds the position of Executive Director, Digital Health & Diagnostics Quality at Amgen, where she is accountable for quality assurance and oversight of Amgen’s digital health offerings, and companion diagnostics/ in-vitro diagnostics(IVDs) used in clinical and commercial settings in support of Amgen products.
Ms. Nollau is passionate about operationalizing the concepts of customer experience and the patient journey, recognizing that effectively embedding these concepts into business practice is key to making a difference in the lives of patients suffering with grievous illness, and that these concepts must be foundational to a company’s Quality system and operation, and a driver for innovation. Prior to her roles at Amgen, she held site, divisional, and global senior leadership positions at Abbott Vascular, Actavis, and AstraZeneca.
Ms. Nollau holds a BA degree in Marketing Communications, with post-graduate studies in Pharmaceutical Engineering and Adult Education & Instructional Design at California State and Pennsylvania State Universities, respectively.