Advisory Board Member Profile
Technical Support Manager
Areas of Expertise
Your Customers, Their Journey, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment
Carol Hill is the Technical Support Manager with Vendor Direct Solutions, supporting Buchalter, a law firm headquartered in Los Angeles.
Carol is known for supporting and instructing their internal customers whenever possible. With a proactive, consistent, and an idealistic point of view, she takes a complete perspective in assisting customers and clients.
Having worked in the IT Services industry for over 20 years, Carol has experience in various roles as Help Desk Coordinator, College Instructor, Lead Analyst, Trainer, Knowledge Administrator, and Manager.
As a manager, she is passionate about encouraging and assisting her team exhibit and provide exceptional service as well as growing both professionally and personally.
Carol is an alum of Mount St, Mary's University with a BS degree in Sociology. Carol has a consuming enthusiasm for helping, empowering, and improving individuals and appreciates satisfying this energy daily from individual, expert, otherworldly, and specialized viewpoints.