Advisory Board Member Profile
Sr. Manager - Operations
Areas of Expertise
Customer Experience Strategy, Principles of Customer Relationship Building, Accelerate & Improve Decisions with Data
I have 23 years of experience in the telecommunications business. My career path started with NYNEX, taking calls in a call center, to becoming an installation & repair technician. The company became Verizon, and I started to pursue my management career. In my management roles, I started as a Data Analyst, then moved into managing field technicians, to the dispatch center where I managed the dispatch operations for various parts of Upstate New York, the Wall Street area and the Times Square district. From that role, I was promoted to a Sr. Manager where I had responsibility for dispatch operations inside the State of California. In 2016, Verizon sold it's landline assets to Frontier Communications where I have had various roles as a Sr. Manager including network outage operations, managing repair call centers, as a Vendor Manager and leading a nationwide Resource Management Team. I have been part of a MicroBattle team running several projects related to Process Improvement initiatives and continue to have input on that team.
I have a Bachelor’s Degree in Communications from Canisius College in Buffalo NY and am putting the finishing touches on my Executive MBA from the Jack Welch Management Institute at Strayer University.
I live in sunny Palm Springs, California with my husband of 5 years with our rescued shelter dog, Chelsea.