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Advisory Board Member Profile


Charles Konesky

Frontier Communications
Sr. Manager - Operations
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Areas of Expertise
Customer Experience Strategy, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data
I have 23 years of experience in the telecommunications business.  My career path started with NYNEX, taking calls in a call center, to becoming an installation & repair technician.  The company became Verizon, and I started to pursue my management career.  In my management roles, I started as a Data Analyst, then moved into managing field technicians, to the dispatch center where I managed the dispatch operations for various parts of Upstate New York, the Wall Street area and the Times Square district.  From that role, I was promoted to a Sr. Manager where I had responsibility for dispatch operations inside the State of California.  In 2016, Verizon sold it's landline assets to Frontier Communications where I have had various roles as a Sr. Manager including network outage operations, managing repair call centers, as a Vendor Manager and leading a nationwide Resource Management Team.  I have been part of a MicroBattle team running several projects related to Process Improvement initiatives and continue to have input on that team.

I have a Bachelor’s Degree in Communications from Canisius College in Buffalo NY and am putting the finishing touches on my Executive MBA from the Jack Welch Management Institute at Strayer University.

I live in sunny Palm Springs, California with my husband of 5 years with our rescued shelter dog, Chelsea.

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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Director
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • Program FAQ's
    • Corporate Programs >
      • Custom Programs
      • Corporate Program FAQ
      • CX Maturity Assessment
    • Testimonial >
      • Testimonials
    • About Zschool
  • Program Information
    • Our Instructors
    • CX Curriculum
  • Register & Pay
    • Register Now
    • Pay Now
    • Financing
  • Contact Our Team