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Advisory Board Member Profile


Frank Marshall

Mercedes-Benz Research & Development North America, Inc.
Project Manager, Telematics

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Areas of Expertise
Customer Experience Strategy, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
25+ Years Experience in the Automotive Industry
Married with 2 wonderful children ages 20 and 16

Currently employed by MBRDNA - Mercedes Benz Research North America:
- Responsible for the on time delivery of 3 US Carlines of the next gen MBUX telematics system: S-Class, S-Class Hybrid, and C-Class models
- Lead changes to the MBUX system based on continual testing and monitoring of JD Power Surveys to continually improve the customer experience
- Utilize quantitative data to develop testing strategies
- Implemented Value Stream Process to over 12 processes which led to over 4000 man hour savings per year
- Leader of the onboard and backend testing and development schedules, vehicle assignments and collaboration with worldwide markets

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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Director
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • Program FAQ's
    • Corporate Programs >
      • Custom Programs
      • Corporate Program FAQ
      • CX Maturity Assessment
    • Testimonial >
      • Testimonials
    • About Zschool
  • Program Information
    • Our Instructors
    • CX Curriculum
  • Register & Pay
    • Register Now
    • Pay Now
    • Financing
  • Contact Our Team