Advisory Board Member Profile
Frank Marshall
Mercedes-Benz Research & Development North America, Inc.
Project Manager, Telematics 
Areas of Expertise
Customer Experience Strategy, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
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25+ Years Experience in the Automotive Industry
Married with 2 wonderful children ages 20 and 16 Currently employed by MBRDNA - Mercedes Benz Research North America: - Responsible for the on time delivery of 3 US Carlines of the next gen MBUX telematics system: S-Class, S-Class Hybrid, and C-Class models - Lead changes to the MBUX system based on continual testing and monitoring of JD Power Surveys to continually improve the customer experience - Utilize quantitative data to develop testing strategies - Implemented Value Stream Process to over 12 processes which led to over 4000 man hour savings per year - Leader of the onboard and backend testing and development schedules, vehicle assignments and collaboration with worldwide markets
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