Advisory Board Member Profile
Heather Layland
PatientPop Inc.
Customer Success Manager 
Areas of Expertise
Customer-Focused Innovation, Customer First Culture, Customer Experience in your Organization-Navigating Politics of Change
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Heather is a Customer Success professional with a demonstrated history of excellent support in the government, nonprofit and healthcare technology sectors. She has focused her career managing the customer experience in large well-established organizations, mid sized companies and start up environments.
She is an expert on navigating the growing pains of a new company and pivoting the customer experience quickly in unexpected times of change.
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