Advisory Board Member Profile
Customer Success Manager
Areas of Expertise
Customer-Focused Innovation, Customer First Culture, Customer Experience in your Organization-Navigating Politics of Change
Heather is a Customer Success professional with a demonstrated history of excellent support in the government, nonprofit and healthcare technology sectors. She has focused her career managing the customer experience in large well-established organizations, mid sized companies and start up environments.
She is an expert on navigating the growing pains of a new company and pivoting the customer experience quickly in unexpected times of change.