Advisory Board Member Profile
Director of Technical Support
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data
Jacques Marcotte is the Director of Technical Support at AMAG Technologies, Inc. (A G4S Company). Jacques has over 30 years within the Physical Electronic Security industry and has been endeavoring to provide customers with an exceptional customer experience throughout his career. The significant aspect of the Security industry is that it encompasses a large variety of industries including Commercial, Energy and Utilities, Transportation, Government, Healtcare and also Education. Jacques has worked with well-known High Rise properties, many very well-known US government facilities, Nuclear Energy sites, Airports, major Hospitals, and let’s not forget the many Universities across the country.
Prior to joining AMAG Technology Jacques was with G4S Technology as a Project Manager and utilized his experience as an Engineer and a Certified Project Management Professional to provide customers with the very best solutions to meet their Security System needs.
Jacques has been involved in many aspects of the customer experience, from starting his Engineering career in the Control System manufacturing sector, then transitioning into the Security industry as an End User of systems for the Naval Reactors Facility in Idaho, and then onto to Project Management for Adesta, LLC and then G4S Technology as a reseller in the Security industry and now back to the manufacturing side of the business with AMAG.
Jacques is a strong believer in working closely with his customers to ensure the best possible customer experience for them.