Advisory Board Member Profile
Member of the Board of Advisors
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Jennifer Tao is an Advisor on The Board Of Advisors at Taiwan Financial Management Technology Society. The society focuses on financial technology, big data analysis and the management of artificial intelligence technology's impact on both regulatory compliance and customer experience habits. Tao provides customer experience insight and strategic analysis on regulatory compliance. It is her goal to provide guidance to bridge the financial industry with customer experiences as an integral part of the Taiwan Financial Management Technology Society.
Before joining Taiwan Financial Management Technology Society, Jennifer has developed over 10 years of customer service experience across the financial industry, global air import logistics, and e-commerce industry. She implements first call resolution with high customer retention while widening profit margins for multiple corporations. Jennifer has more than 3 years of experience working in particular with both customs compliance and regulatory affairs in global air import logistics, express shipping, and the e-commerce industry. Tao successfully provided consumer education on compliance regulations improving overall customer satisfaction.
She holds a B.A. in Media Studies and Social Science from New York University.