Advisory Board Member Profile
VP Service COE
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Accomplished Service delivery and operations leader with broad experience in management system enablement, through technology implementations and process design and re-engineering leading to operational excellence. Lead and established the Customer Success organization at current company.
Over 30 years of experience working with internal and external customers across the globe and leading teams through change and continuous improvement initiatives.