Advisory Board Member Profile
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
Marc Rayfield served as SVP for CBS Inc for more than 25 years, first in Philadelphia, and then New York, where he oversaw business operations for some of America’s most iconic audio brands, including 1010 WINS, WFAN, CBS new York.com and the Yankees, Giants, Devils, Nets, Philadelphia Eagles, Phillies and 76ers audio and digital networks.
Most recently, Marc has been EVP, Media/ Sales for OTG Management New York, North America’s largest privately owned digital media and airport hospitality company, overseeing the customer experience. Marc has a BA from Temple University and an MS from the University of Pennsylvania.