Advisory Board Member Profile
Director, Customer Support Operations
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience
Marian is an accomplished senior Service executive and author, who recognizes that success begins with a clear vision, being “other-people” focused, and possessing a balanced EQ and excellent leadership skills. Disruption and transformation have been a significant part of her career. She embraces transformation with vigor and enthusiasm, she successfully engages and leads teams, and she is committed to continuous improvement. Working across many different types of businesses, she has organized agile teams to strategically grow the business into a customer-first culture and provide solutions to her customers, which result in delivering customer success.
Marian recognizes strategic opportunities and unlocks the synergies that spark big idea business visions. She has developed her organization’s internal and external customer relationship skills, which has led to a continuing customer-centric focus not only in service, but also, throughout the enterprise. Marian’s commitment to the customer’s experience resonates from her organization to the entire company. She has been recognized for successful leadership roles, which did not stop at “good enough.” She led the way by aligning technology solutions, business strategy, and engagement philosophies to transform “good enough” operations into sustainable best-in-class winners. Marian has led the efforts for the J D Power certification at her company 8 years in a row and has consistently improved customer satisfaction year-over-year.