Advisory Board Member Profile
Los Angeles Zoo and Botanical Gardens
Assistant General Manager and Deputy Zoo Director
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer First Culture
Mei Kwan is the Director of Administration and Operations for the Los Angeles Zoo and Botanical Gardens. Ms. Kwan oversees strategic development, innovation, and business operations for the L.A. Zoo with a focus on community engagement, conservation and sustainability, and social equity.
The Zoo is owned and operated by the City of Los Angeles and is an accredited institution in the Association of Zoos and Aquariums serving as a leader in conservation and a community resource for over 1.8 million visitors annually.