Advisory Board Member Profile
National Director of Customer Service
Areas of Expertise
Customer Experience Strategy, Customer Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Analytics, Customer Experience and Change Management
Over fifteen years in customer service, multi-site contact center, sales, and operational management experience with proven increase in customer satisfaction ratings, software implementation, along with integrated strategies to develop and expand sales and streamline processes.
Effective communicator who utilizes creativity, leadership, and teamwork to design and execute solutions for the benefit of the customer and organization. Expert in facilitating change to support operational, financial, and quality objectives. Energetic and goal-oriented with a genuine passion for success.