Our Faculty & Leadership
Carol Buehrens
Carol Buehrens is the author of the best-selling customer experience book Happy RAVING Customers! Carol is a leading customer experience expert and speaker, and has been constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies.
Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), the ICW Group CEO Award, and the Liberty Mutual Star Award. She's also listed in the World's Top 30 Customer Service Professionals.
A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Professor at California State University Fullerton and University of California San Diego.
Carol Buehrens is the author of the best-selling customer experience book Happy RAVING Customers! Carol is a leading customer experience expert and speaker, and has been constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies.
Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), the ICW Group CEO Award, and the Liberty Mutual Star Award. She's also listed in the World's Top 30 Customer Service Professionals.
A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Professor at California State University Fullerton and University of California San Diego.
JC Quintana
JC is a best-selling author and researcher focused on the psychology and process that leads to quality stakeholder relationships. His impressive career spans over 25 years of leadership guiding Customer Experience, Employee Engagement, and Channel Alliance efforts for SAGE, ADP, HP, and DXC Technology in Managing Partner, Regional Vice President, and Global Head of Innovation roles.
He holds advanced degrees in Organizational Psychology and dedicates his research to developing corporate cultures that promote genuine relationships with all of its stakeholders. He currently lectures on relationship psychology and human-centered design topics at 11 US universities.
JC is a best-selling author and researcher focused on the psychology and process that leads to quality stakeholder relationships. His impressive career spans over 25 years of leadership guiding Customer Experience, Employee Engagement, and Channel Alliance efforts for SAGE, ADP, HP, and DXC Technology in Managing Partner, Regional Vice President, and Global Head of Innovation roles.
He holds advanced degrees in Organizational Psychology and dedicates his research to developing corporate cultures that promote genuine relationships with all of its stakeholders. He currently lectures on relationship psychology and human-centered design topics at 11 US universities.
Erich Dietz
Erich Dietz is the Vice President of Worldwide Strategic Accounts for InMoment. He has over 15 years of executive experience spanning consulting, business development, and solutions architecture. Erich joined InMoment in 2003 and primarily works with InMoment’s large, complex client organizations within their B2B, B2B2C, and B2C markets. Erich partners with clients to architect and implement Customer Experience Management (CEM) & Voice of the Customer (VoC) programs that enhance critical business measures including revenue generation, operational efficiency, cross-channel service alignment, customer retention, base management, loyalty, and brand advocacy. He is also a designated CXPA Expert and regular contributor to the community’s Google+ Hangouts and other events.
Prior to InMoment, Erich was a Management Consultant for several global consulting firms. He holds a B.S. in Industrial Engineering from Rutgers School of Engineering.
Erich Dietz is the Vice President of Worldwide Strategic Accounts for InMoment. He has over 15 years of executive experience spanning consulting, business development, and solutions architecture. Erich joined InMoment in 2003 and primarily works with InMoment’s large, complex client organizations within their B2B, B2B2C, and B2C markets. Erich partners with clients to architect and implement Customer Experience Management (CEM) & Voice of the Customer (VoC) programs that enhance critical business measures including revenue generation, operational efficiency, cross-channel service alignment, customer retention, base management, loyalty, and brand advocacy. He is also a designated CXPA Expert and regular contributor to the community’s Google+ Hangouts and other events.
Prior to InMoment, Erich was a Management Consultant for several global consulting firms. He holds a B.S. in Industrial Engineering from Rutgers School of Engineering.
JP Saini
JP Saini is a C-level IT executive for a B2B company with 20 years of in-depth business, technology, operations experience and strong leadership skills. Because of his extensive portfolio, he's able to advance the overall strategic direction of information technology to align with strategic business plans, growth goals, and position IT as a strategic business enabler and partner. His sharp focus on excellence is driven by his knowledge of client service and performance-based metrics.
Mr. Saini has been successfully managing IT business and strategy by harnessing technology for business growth and profitability, risk mitigation, and the identification of commercial opportunities.
JP Saini is a C-level IT executive for a B2B company with 20 years of in-depth business, technology, operations experience and strong leadership skills. Because of his extensive portfolio, he's able to advance the overall strategic direction of information technology to align with strategic business plans, growth goals, and position IT as a strategic business enabler and partner. His sharp focus on excellence is driven by his knowledge of client service and performance-based metrics.
Mr. Saini has been successfully managing IT business and strategy by harnessing technology for business growth and profitability, risk mitigation, and the identification of commercial opportunities.
Michael Truett
Michael is known for creating, improving, and executing Collaborative Design Thinking sessions and Customer Experience frameworks across diverse industries at different stages of growth. He has worked with companies such as Spotify, The New York Times, Dow Jones, Tech start-ups, and Telecom providers globally.
Michael is known for creating, improving, and executing Collaborative Design Thinking sessions and Customer Experience frameworks across diverse industries at different stages of growth. He has worked with companies such as Spotify, The New York Times, Dow Jones, Tech start-ups, and Telecom providers globally.
Jordan Zimmerman
Jordan Zimmerman is Founder, Chairman and architect of the Zimmerman Advertising empire, now the 14th largest advertising agency in the world with published billings in excess of $3 billion. In 2015, Jordan cofounded Zschool, a new educational consulting provider focused on helping universities develop world-class executive education for the digital age.
Jordan Zimmerman is known as “Advertising’s Bad Boy” and his list of winning clients is a “who’s who” of the retail world. His firm is behind great brands including ADT, Atlantis, Ashley Furniture, Boston Market, Broward Health, Carfax, CBS, Chico’s, Consolidated Credit, Dish Network, Dunkin Donuts, Extended Stay America, Firehouse Subs, Five Below, The Florida Panthers, Fresh Market, hhgregg, Jamba Juice, Lane Bryant, La-Z-Boy, Lucky Brand, Michaels, Office Depot, Party City, Pep Boys, Nissan, Saks Fifth Avenue, Soma, Tire Kingdom, White Castle, White House Black Market and many more.
In February of 2015, Jordan was a keynote speaker for the Cleveland Clinic Florida Leading in Healthcare conference. He, along with Jack Welch of GE, shared their styles on leadership in today’s fast-paced, social and digital environment.
In April 2015, Jordan was one of twelve individuals inducted into the Horatio Alger Association of Distinguished Americans. The tremendous honor is bestowed upon individuals who triumphed over adversity in their lives and achieved success despite obstacles that they overcame.
Jordan Zimmerman is Founder, Chairman and architect of the Zimmerman Advertising empire, now the 14th largest advertising agency in the world with published billings in excess of $3 billion. In 2015, Jordan cofounded Zschool, a new educational consulting provider focused on helping universities develop world-class executive education for the digital age.
Jordan Zimmerman is known as “Advertising’s Bad Boy” and his list of winning clients is a “who’s who” of the retail world. His firm is behind great brands including ADT, Atlantis, Ashley Furniture, Boston Market, Broward Health, Carfax, CBS, Chico’s, Consolidated Credit, Dish Network, Dunkin Donuts, Extended Stay America, Firehouse Subs, Five Below, The Florida Panthers, Fresh Market, hhgregg, Jamba Juice, Lane Bryant, La-Z-Boy, Lucky Brand, Michaels, Office Depot, Party City, Pep Boys, Nissan, Saks Fifth Avenue, Soma, Tire Kingdom, White Castle, White House Black Market and many more.
In February of 2015, Jordan was a keynote speaker for the Cleveland Clinic Florida Leading in Healthcare conference. He, along with Jack Welch of GE, shared their styles on leadership in today’s fast-paced, social and digital environment.
In April 2015, Jordan was one of twelve individuals inducted into the Horatio Alger Association of Distinguished Americans. The tremendous honor is bestowed upon individuals who triumphed over adversity in their lives and achieved success despite obstacles that they overcame.
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Gary Maggetti
Gary is General Manager of Disney California Adventure Park in Anaheim, California. Since beginning his career with the Walt Disney Company as a Jungle Cruise Skipper during the 1992 Fall College Program, Gary has had a variety of roles at the Disneyland Resort from Restaurant Manager to Training and Development. He has also worked internationally as Director, Food & Beverage for the Tokyo Disney Resort, providing strategic input to Oriental Land Company, who manages all operations at that location. Gary is the Advisory Board Experience Chair for the Customer Experience program, Division of Continuing Education at UCI. He also serves as Vice Chairman on the Board of Directors for the California Restaurant Association and has served on the Board of Directors for several local community organizations including the Second Harvest Food Bank of Orange County, and the Executive Advisory Board for the Hospitality Management program at CSU Long Beach. Gary graduated cum laude from the Northern Arizona University School of Hotel and Restaurant Management. |