Advisory Board Member Profile
Peter McGarahan
First American Financial
Senior Director, IT 
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Principles of Customer Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
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Peter McGarahan is the Senior Director of IT Infrastructure Services at First American Financial Company, and has won multiple awards as an industry expert and global thought-leader in customer and technical service management. He is consistently one of the top-rated speakers at HDI and other industry events. He is incredibly knowledgeable, and has a true gift for sharing complex information in an engaging and understandable way.
Peter was the founder of McGarahan & Associates and offers 35 years of IT, Business and Service leadership. He is passionate about sharing his lessons learned and career experiences through published articles and presenting at industry conferences around the world. His service leadership led the Taco Bell support organization to industry recognition after being awarded the Help Desk Institute Team Excellence Award in 1995. IT Support News named him one of the “Top 25 Professionals in the Service and Support Industry” in 1999. Support professionals voted McGarahan “The Legend of the Year” in 2002 and again in 2004 at the Help Desk Professionals conference for his endless energy, mentoring and leadership coaching. Peter was inducted into the HDI Hall of Fame in 2017 for his extraordinary efforts and outstanding contribution to the advancement of the technical support industry. His wife Melissa, son Connor and Daughter Kayleigh live in Yorba Linda, CA. Pete is Rock ‘n Roll enthusiast and enjoys jamming on his drums when time permits.
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