Advisory Board Member Profile
Director of Operations
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer First Culture
I was born and raised in Buenos Aires, Argentina, where I studied Hospitality Management. I moved to New York in 2004 with my wife and our one-year-old daughter. I have been happily married with three children (1 girl and 2 boys), and I currently reside in San Francisco, CA; after spending 12 years in Irvine. I enjoy playing and watching soccer, as well as riding my motorcycle, and I am also an avid golfer.
I have over 20 years of experience in operations. I am focused mostly on guest and employee experience.
I am currently the General Manager at the Omni Hotel San Francisco. This is my third time with Omni, during my last 18 years I have spent time between Omni Hotels & Resorts and Terranea Resort. Worked for Omni Hotels & Resorts in Los Angeles, Austin and now San Francisco. Held different roles at all three properties within the company in three different markets. With Terranea, I was part of the opening team and held four different roles during my tenure with them, my most recent being Executive Director of Resort Operations, leading all operations, reopening after COVID-19, member of the Strategy Committee and chair of the Executive Committee, reporting directly to the President.
Prior to Omni and Terranea Resort, I had roles with The Luxury Collection from Starwood Hotels & Resorts (both in Argentina and New York), Hyatt Hotels & Resorts and Westin.
While I am very involved in the strategy behind providing our guests and associates with the best experience, I am a very hands-on leader who coaches and leads by example. It is key for me to understand the roadblocks to help remove them. I am a problem solver and thrive in and thrive in a high pace, all hands on deck environment.