Advisory Board Member Profile
Areas of Expertise
Customer service for both internal and external customers.
Design and implementation of guest satisfaction initiatives for hotels and restaurants. Customer service training and curriculum development. Analysis of guest feedback channels and experience reviews.
I am a 30 year veteran of the hospitality industry, with a focus on hotel operations. I studied hotel management at UNLV and San Francisco State University. I have experience with organizations like Marriott, Hilton, IHG, Kimpton, Ritz-Carlton, and Joie de Vivre Hotels. My background includes 15 years with La Quinta Inns and Suites as a regional vice president of operations. I am currently the general manager of the Ayres Hotel in Vista, California. Ayres is a family-owned brand with 24 hotels across Southern California.
I am enthusiastic about the outdoors with many hobbies related to being out in nature. I enjoy the beauty of North County San Diego and have three sons, Boone, Warren, and Elliott.