Advisory Board Member Profile
Steve Loyka
AARP
Director of Strategy, AARP Experience 
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Customer Experience and Change Management
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Certified CX Professional (CCXP) and Strategy, Organizational Effectiveness and Change Management Leader with a Public Policy background and proven record of enabling C-level executives to effectively plan for and execute within an increasingly disrupted marketplace and associated regulatory environment.
More than fifteen years of experience cultivating lasting relationships and inspiring high-performing teams, scoping and managing change initiatives, and advancing insight-driven policy and strategy in both public and private sectors.
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