Advisory Board Member Profile
Director of Strategy, AARP Experience
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Customer Experience and Change Management
Certified CX Professional (CCXP) and Strategy, Organizational Effectiveness and Change Management Leader with a Public Policy background and proven record of enabling C-level executives to effectively plan for and execute within an increasingly disrupted marketplace and associated regulatory environment.
More than fifteen years of experience cultivating lasting relationships and inspiring high-performing teams, scoping and managing change initiatives, and advancing insight-driven policy and strategy in both public and private sectors.