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Advisory Board Member Profile


Susan Graham

Molina Healthcare
Vice President - Contact Centers, Strategy and Implementation

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Areas of Expertise
Customer Experience Strategy, Customer Experience and Change Management
Susan Graham, VP Core Operations
Susan has over 25 years of Contact Center experience to include complex, multi-site call center operations.  Susan joined Molina 5 years ago and is responsible for Member and Provider Services for Medicaid, Medicare, MMP and Marketplace.  Additionally, Susan has responsibility for the Nurse Advice Line, Interpreter Services and Omni-Channel to include our Member and Provider online portals. 

Prior to her tenure at Molina, Susan was responsible for leading, designing, implementing and managing service delivery within highly regulated on-line contact center environments.  Susan holds an Executive MBA from the University of Phoenix and a Bachelor of Arts from Arizona State University.

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Location

2372 Morse  Ave   #903
Irvine, CA 92614

Contact Information

Tiffany Craft - Program Director
craftt@uci.edu

(949) 954-3239
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  • Home
  • About
    • Program FAQ's
    • Corporate Programs >
      • Custom Programs
      • Corporate Program FAQ
      • CX Maturity Assessment
    • Testimonial >
      • Testimonials
    • About Zschool
  • Program Information
    • Our Instructors
    • CX Curriculum
  • Register & Pay
    • Register Now
    • Pay Now
    • Financing
  • Contact Our Team