Advisory Board Member Profile
Susan Graham
Molina Healthcare
Vice President - Contact Centers, Strategy and Implementation 
Areas of Expertise
Customer Experience Strategy, Customer Experience and Change Management
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Susan Graham, VP Core Operations
Susan has over 25 years of Contact Center experience to include complex, multi-site call center operations. Susan joined Molina 5 years ago and is responsible for Member and Provider Services for Medicaid, Medicare, MMP and Marketplace. Additionally, Susan has responsibility for the Nurse Advice Line, Interpreter Services and Omni-Channel to include our Member and Provider online portals. Prior to her tenure at Molina, Susan was responsible for leading, designing, implementing and managing service delivery within highly regulated on-line contact center environments. Susan holds an Executive MBA from the University of Phoenix and a Bachelor of Arts from Arizona State University.
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