Advisory Board Member Profile
Vice President - Contact Centers, Strategy and Implementation
Areas of Expertise
Customer Experience Strategy, Customer Experience and Change Management
Susan Graham, VP Core Operations
Susan has over 25 years of Contact Center experience to include complex, multi-site call center operations. Susan joined Molina 5 years ago and is responsible for Member and Provider Services for Medicaid, Medicare, MMP and Marketplace. Additionally, Susan has responsibility for the Nurse Advice Line, Interpreter Services and Omni-Channel to include our Member and Provider online portals.
Prior to her tenure at Molina, Susan was responsible for leading, designing, implementing and managing service delivery within highly regulated on-line contact center environments. Susan holds an Executive MBA from the University of Phoenix and a Bachelor of Arts from Arizona State University.