Advisory Board Member Profile
Senior Manager, Customer Loyalty/Strategic Accounts
Areas of Expertise
Customer Experience Strategy,Your Customers, Their Journey,Customer-Focused Innovation,Customer First Culture,Principles of Customer Relationship Building,Customer Experience Functional Alignment,Accelerate & Improve Decisions with Data,Customer Experience in your Organization-Navigating Politics of Change
Tana Jackson helps teams create sustainable advantages through proactive process creation strategies and tool development to drive automations. She’s an authority on leading teams and driving operational efficiencies to promote customer centric initiatives.
With over 10 years of experience in the Healthcare industry, Tana made the move to be part of the telecommunications boom in 2019. She believes in building a team culture that focuses on continuous improvement while investing in her employees through on-going learning and education. She believes this is the healthiest path to success and customer satisfaction for a company. She has a passion for driving results through employee engagement and empowerment; while leading by example on a daily basis.
Today, Tana is the Senior Manager of Customer Loyalty and Key/Strategic Accounts at Phone.com. These departments are tasked with leveraging methodologies to reduce customer churn by partnering with clients to help achieve their desired outcomes. All done by using various customer success strategies and providing all customers of Phone.com with a positive experience.
In her spare time, Tana continues to stay busy running her art business, enjoying her family and fitness fun. She holds a Bachelor of Science in Business from Western Governor’s University and is currently working on her MBA.