Welcome to the UCI, Division of Continuing Education Customer Experience Program

​Good customer experience drives customer loyalty, and customer loyalty correlates with increased revenues. Executing a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at the UCI, Division of Continuing Education, will help you to develop and hone those skills. Learn to understand the psychological aspect of your customers' experiences to generate deeper customer insights. Learn and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed by industry experts and thought leaders, for professionals. Classes are fast-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately. Enroll today.

Download Brochure

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UCI, DCE Customer Experience Certificate Programs

Online Program - Rolling Admission($4,995)

• CX Portfolio & all course materials
• Interactive projects​
• 8 Modules
• Delivered on iPad Air (Device included with registration)*
  

Register Today!

*64 GB, Wi-Fi iPad Air devices are only provided to students who pay full price and are not eligible for discounted registrations.  Apple is not affiliated with this course and does not endorse or sponsor it in any way whatsoever.

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Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at UCI, DCE.
- Stacy Sherman, MBA, CUA, Customer Experience Leader

​The program has done a great job of putting customer experience front and center for our organization. The concepts and lectures in the program are engaging and easy to follow, and the worksheets allow me to easily apply the concepts to my daily work. I recommend the program for anyone looking to bring customer experience to the forefront of their business.
- Jenny Baranowski, Awards Director, SIIA

The course has been great for me and my company. It has given us new ways of thinking, allowed us to look at different ways of doing things and pull from successes in other industries that have translated into successes in our business that we wouldn’t have explored before.
- Brett Fish, Cognizant,  Senior Director Business Development

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Why Customer Experience at UCI?

Customer Experience is a strategy for sustaining a competitive advantage. You aspire to stand out from the competition. Reaching this level of dexterity may have seemed out of your grasp - until now. Join us at UCI, Division of Continuing Education.

Academic Overview

The Curriculum

The Customer Experience Certificate Program at UCI, Division of Continuing Education, is offered as a hands-on, four-day immersion program or an eight-week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step. ​

Program Curriculum

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