My experience as a student has been great. I appreciate the dialogue on the forum and seeing how others handle customer experience with their company. The first module went right into ranking your own company and comparing that with one of your competitors. This really helped identify key areas of opportunities and weaknesses. It is great that the program is set up to apply what you learn as you go through the modules. And this is all then tied together in the final capstone project.
Education is the passport to the future”. During most of my undergrad study and my initial years in the workforce, you could say I felt betrayed by this common and pervasive adage. It wasn’t that I felt this statement to be patently false, but more so I saw it as egregiously over-romanticized. The fact stood, while in college I didn’t know what I wanted to do with my career. I didn’t know what I wanted to do in my future. This absence of trajectory made learning, at times, insufferably tedious. One of the great tools of the learned man (or women) is the ability to harness acquired knowledge for the purpose of solving problems. I found my learning to be rich in theory but lacking in practicum. Oftentimes I found myself acquiring knowledge and insight; all the while my daily life remained vacant of any situations or problems in which to wield my newly acquired tools. It wasn’t until going back to school (still working full-time), that this paradigm began to shift. Having been exposed to the business world for five years and having daily experience with real-world problems, I was now experiencing my education in an entirely new light. I felt my continuing education was actually helping me solve problems that I faced during the day at work. I would learn about a new methodology at night, and be able to apply my learning the very next morning. I now had purpose in my pursuit of knowledge. I was learning how to solve problems, the same problems I was facing in the workplace. And this was to the benefit of my career and company as a whole. I became a more analytical, data-driven producer capable of solving problems and creating positive change. Through my education, I’ve been able to implement new policies, procedures and contribute to a workplace culture shift.
My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference. The way that I view my own customer experiences and those that I provide to others will forever be changed.
- Nicole S
While the content is great and the learning opportunities for anyone in CX are tremendous, I found that the comments and engagement from other professionals in the cohort space to be the most impactful. You get to read through tons of responses happening in real times from people who are in a similar field, and to me that is the best takeaway from this class whether it be online or in person.
-Brett Thorton - Avocado Green Brands, Vice President of Retail Development