Welcome to the UCI, Division of Continuing Education Customer Experience Program
​in partnership with Zschool

​Good customer experience drives loyalty, and loyalty correlates with increased revenues. Executing a best-in-class customer experience requires skill and dedication. The Customer Experience Certificate Program at the UCI, Division of Continuing Education will help you develop and hone these skills. Classes are self-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately. Enroll today.

Download Our Brochure

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UCI, DCE Customer Experience Certificate Program

Online Program ($4,995)

• CX Portfolio & all course materials
• Rolling admission - enroll at any time!
• Interactive projects​
• 8 Modules​
• Payment Options Available

Register Today!

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The Instructors

Our CX Certificate program is designed for professionals by industry leaders. Use techniques developed by top companies while Customer Experience experts guide you through every step. 
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Meet the Team

The Curriculum

Explore the psychological aspect of your customers' experiences to generate deeper insights. Integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. ​

Program Curriculum

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What others are saying...

I've had the opportunity to not just review the curriculum myself  and provide some feedback based on my real world experience but I also had the experience to network with other executives as we have collectively provided feedback to make the curriculum fresh and keep it relevant to what's happening out there. 
- Albert Garcia, Chief of Agency Operations

There's all the examples and materials I've gone through like a good portion of the program myself, I found it really valuable just in setting a framework of thinking.
- Breene Murphy, Strategy Marketing

It's a great way to keep you on your toes, learn new trends and really come up with topics that you can talk to your team about or talk to your colleagues on the advisory board about as well. 
- Polly Neves, Executive VP of Marketing

​I knew that this was a once-in-a-lifetime opportunity. I've been extremely impressed with the relevant content of the Customer Experience Program curriculum. As I went through each of customer experience modules I found myself challenged differently about the customer experience. 
- Peter McGarahan, Senior Director

​I can't say enough great things about the program. I was able to leverage
the techniques that I learned to identify opportunities within my company around customer experience .
- Yvonne Rodriguez, Strategy Executive, ADP

Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at UCI, DCE.
- Stacy Sherman, MBA, CUA, Customer Experience Leader

Quotes from our program experience surveys:

​The program has done a great job of putting customer experience front and center for our organization. The concepts and lectures in the program are engaging and easy to follow, and the worksheets allow me to easily apply the concepts to my daily work. I recommend the program for anyone looking to bring customer experience to the forefront of their business.
- Jenny Baranowski, Awards Director, SIIA

The course has been great for me and my company. It has given us new ways of thinking, allowed us to look at different ways of doing things and pull from successes in other industries that have translated into successes in our business that we wouldn’t have explored before.
- Brett Fish, Cognizant,  Senior Director Business Development

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