Continuing Education Certificate Programs

Welcome to the UCI, Division of Continuing Education Certificate Programs

In partnership with Zschool

Good customer experience drives loyalty, and loyalty correlates with increased revenues. Executing a best-in-class customer experience requires skill and dedication. The Customer Experience Certificate Program at the UCI, Division of Continuing Education will help you develop and hone these skills. Classes are self-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately. Enroll today.

Quick Facts

Formats

Online: Enjoy self-paced learning, hands-on exercises and interactive discussions with your peers.
In-person: Learn in a classroom setting led by expert instructors.

Length

Online: Each of the eight modules can be conveniently completed in about 2-3 hours.
In-person: The modules are presented in 4 consecutive days.

Instructors

There's no substitute for learning from the best. Whether online or in-person, you benefit from top industry experts who are highly respected leaders in their field.

Certificate

Boost your career potential, distinguish yourself from others, and earn the recognition you deserve with your certificate from UCI, Division of Continuing Education.

Certificate Programs

Customer Experience

Now you can learn the art of customer experience to drive loyalty and increase revenue. Gain practical templates and discover best practices as you build your portfolio and strategic plan.

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Customer Experience 2.0

Take your understanding of CX to new heights! Build on the foundations you already developed and explore the intricacies of delivering value to both your customer and your organization.

Learn More

What others are saying...

I've had the opportunity to not just review the curriculum myself and provide some feedback based on my real world experience but I also had the experience to network with other executives as we have collectively provided feedback to make the curriculum fresh and keep it relevant to what's happening out there.
- Albert Garcia, Chief of Agency Operations

There's all the examples and materials I've gone through like a good portion of the program myself, I found it really valuable just in setting a framework of thinking.
- Breene Murphy, Strategy Marketing

It's a great way to keep you on your toes, learn new trends and really come up with topics that you can talk to your team about or talk to your colleagues on the advisory board about as well.
- Polly Neves, Executive VP of Marketing

I can't say enough great things about the program. I was able to leverage the techniques that I learned to identify opportunities within my company around customer experience.
- Yvonne Rodriguez, Strategy Executive, ADP

Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at UCI, DCE.
- Stacy Sherman, MBA, CUA, Customer Experience Leader

Quotes from our program experience surveys:

The program has done a great job of putting customer experience front and center for our organization. The concepts and lectures in the program are engaging and easy to follow, and the worksheets allow me to easily apply the concepts to my daily work. I recommend the program for anyone looking to bring customer experience to the forefront of their business.
- Jenny Baranowski, Awards Director, SIIA

The course has been great for me and my company. It has given us new ways of thinking, allowed us to look at different ways of doing things and pull from successes in other industries that have translated into successes in our business that we wouldn’t have explored before.
- Brett Fish, Cognizant, Senior Director Business Development