Frequently Asked Questions
Who should attend?
The program is designed for individuals and teams who touch the customer experience and who are empowered to drive new initiatives within their organization. Because it's interdisciplinary, it's appropriate for a diverse background of individuals, including but not limited to the following functional roles: sales executives, marketing or brand managers, product management, IT, finance, operations, and legal.
When do classes begin?
The in-classroom course is offered several times throughout the year (TBD) at our Irvine, CA campus. Online programs are offered on a rolling admission basis.
Do I receive academic credit?
At this time, we do not offer academic credits for program completion.
How long will it take to complete the program?
The in-person program can be completed in four days. The online program can be completed in eight weeks.
How much time should I expect to spend in the coursework?
For the in-person program, the majority of time will be spent in the classroom. For the online program, participants should plan to spend approximately two to four hours each week watching videos, completing exercises, and interacting with the faculty and peers.
Is there an application fee?
No, there is no application fee. Participants can apply online.
Are there any prerequisites or work experience required?
No, the course is designed for participants with no prior CX knowledge and doesn't require any technical skills.
What is the cost of the program?
The programs each cost $4,995. The price of both programs includes all course materials and access to Canvas Online Learning Portal. The in-classroom program also includes continental breakfast and lunch. Group discounts are available for teams of three or more individuals. Payment options are available.