Customer Experience
Advisory Member

AJ Triano

Active Term: 

Areas of Expertise

• Customer Experience Strategy
  
• Your Customers, Their Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience

EVP, CX Strategy

Syneos Health Communications

AJ is an SVP leading Engagement Strategy for GSW, a Syneos Health company. He has a 15-year career history in healthcare technology and communications with a track record of strategic multichannel guidance and innovative technology pilots in healthcare. His global healthcare agency career spans the top global networks.

AJ took an agency hiatus for three years working closely with Apple, major academic research institutions, pharmaceutical companies, and hospital systems to deliver mClincal research using Apple’s ResearchKit and remote care programs using Apple’s CareKit frameworks.

 Innovative digital research and connected mHealth programs he helped bring to market are fundamentally changing the way healthcare is both researched and delivered in real-time. Some of this work was recently published in the scientific peer-review publication, PLOS ONE. He was honored as a PM360 ELITE Top 10 Digital Crusader in 2019.

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