Customer Experience
Advisory Member

Doreen Pippen

Active Term: 

Areas of Expertise

• Customer Experience Strategy
  
• Your Customers, Their Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience

Vice President of Business Development

Science and Medicine Group

Doreen Pippen has over 25 years of experience delighting customers in the scientific tools space. Her leadership has been recognized externally and internally for the development of novel customer retention programs (2019 Loyalty 360 Best B2B program award), creation of customer-focused innovation tools (2012 Oracle Innovation award and 2013 Thermo Fisher Finger on the Pulse Award), and people leadership skills (2015 Courageous Leader award presented to the individual who leads teams to superior performance, who has the courage to make tough decisions needed to get the results, takes risks and creates teams that deliver).

Doreen is a User-Centered Innovation certified Master that has successfully drove or enabled the launch of over 30 novel product, service and customer-centric programs. Currently, she is serving as the Vice President of Business Development for Science and Medicine Group, a business intelligence firm, helping clients solve their most pressing business challenges in the life science, clinical diagnostics and imaging markets.

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