Customer Experience
Advisory Member

Felix Martin

Active Term: 

Areas of Expertise

• Customer Experience Strategy
  
• Your Customers, Their Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Accelerate & Improve Decisions with Data

Senior Rooms Operations Manager

Renaissance Hotels

Felix Martin is a Senior Room Operations Manager for Marriott International at the Renaissance Long Beach Hotel and oversees all aspects of front office and front of the house operations and development. He is the loyalty champion at the hotel for the new Marriott Bonvoy program and has implemented service standards aligned with empathy. With twenty years’ experience in the hospitality industry, he was worked closely on elevating the customer experience by creating and training team members on various aspects of classic service standards taught worldwide to advance the knowledge of his team members.
 
Throughout his career in the hospitality industry, he has been recognized on many occasions for his leadership skills and improvement in guest services, receiving both the Leader of the Quarter and Leader of the Year awards.
 
Prior to living in the United States, he received his degree in Hotel Management from the Industry Chamber of Commerce Bavaria, Germany and was mentored and trained at a 4-star superior Hotel HerzogsPark in all hotel departments and first class service.

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