Advisory Board Member Profile
Vice President of Customer Experience and People Operations
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Jassy has a strong reputation for being a servant leader. She enables high degree of autonomy in her organizations while fostering high sense of purpose and mastery creating the most engaged and results driven teams. Her actions inspire others to dream more, learn more, do more and become more. She is able to achieve this through transparency, empowerment, experimentation, design thinking, coaching/mentoring, and by implementing key principles of Industrial and Organizational Psychology.
In 2019 Jassy completed her thesis on the “Effects of Working from Home on the Human Condition”, and has found a variety of methods to build highly engaged effective remote teams through her study. She has led remote global teams that span from China, London, Germany, Brazil, Canada, Korea, and US.
Throughout her career she has established proven methods to improve the customer experience. She’s created multiple programs and initiatives that enable innovation, infectious customer-first attitudes, increased productivity, and high employee engagement. Her history has stories of strong cross functional relationships where she is able to influence the customer experience, and transform how individual contributors think to increase the rate of innovation within and outside of her department.
In the last 18 years she has led front-line customer service teams, customer success management, fraud, payments, technical support and social media while cultivating strong relationships with product management, finance, business development, engineering and marketing. Her focus is on data analysis, cross functional connections, and business systems to achieve excellence.