Customer Experience
Advisory Member

Jocelyn Tsai

Active Term: 

Areas of Expertise

• Customer Experience Strategy
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Director of Marketing Operations

iHerb

Jocelyn oversees Marketing Operations and CX teams at iHerb, a global international eCommerce site.

Before iHerb, Jocelyn spent time at global companies such as Toshiba and Toyota managing customer facing content and digital asset management. She also has her PMP and CSM certificates.

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