Customer Experience is a multi-faceted concept that relies on the strong relationships you build with your customers. The Customer Experience Certificate Program meets the same high academic standards of UCI's graduate programs, with a challenging interdisciplinary curriculum designed to prepare CX professionals to excel in their field. Roll up your sleeves to solve real-world challenges and use practices developed by top companies.
What you can expect...
During the program, you’ll access the Canvas online learning portal. Each of the eight modules include videos, references, assignments, chat, and collaborative sessions. Throughout, you'll work on a Capstone Project to apply your learning toward solving a real-world problem. By the end of the class, you'll have completed your very own Professional Customer Experience Portfolio.