Advisory Board Member Profile
Rafael Castaneda
CBD College
Dean of Education/Chief Academic Officer 
Areas of Expertise
Customer Experience Strategy, Customer Journey;Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Customer Experience Analytics, Customer Experience and Change Management
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Rafael Castaneda has been in the higher education space since 2001 and holds a B.A. in Political Theory and an M.Ed. in Leadership of Educational Institutions. Castaneda has held numerous executive leadership roles that required a high level of stakeholder interface.
He is the Dean of Education at Community Based Education and Development (CBD) College.
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