Advisory Board Member Profile
Dean of Education/Chief Academic Officer
Areas of Expertise
Customer Experience Strategy, Customer Journey;Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Customer Experience Analytics, Customer Experience and Change Management
Rafael Castaneda has been in the higher education space since 2001 and holds a B.A. in Political Theory and an M.Ed. in Leadership of Educational Institutions. Castaneda has held numerous executive leadership roles that required a high level of stakeholder interface.
He is the Dean of Education at Community Based Education and Development (CBD) College.