UCI Academic OverviewThe Customer Experience Certificate Program at the UCI, Division of Continuing Education is designed to train and develop professionals in the ever-evolving customer experience field. You'll learn concepts for analyzing, managing, and building customer experiences that are unique and valuable in the marketplace. You’re armed with strategies to solve real-world problems and to communicate results. You gain technical, analytical, and communication skills through UCI's project-based interdisciplinary curriculum, which seeks to provide a comprehensive understanding of the new customer experience.
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Why Customer Experience?
The field of Customer Experience (CX) is one of the fastest-growing and most in-demand areas in organizations. CX represents how your consumer perceives their interactions with your company. Companies that deliver an extraordinary customer experience earn loyalty, retain more customers, and generate more “likes” and referrals. Sophisticated consumers, using social media to share their experiences, are making CX more crucial than ever while driving demand for skilled customer experience professionals.
As firms place greater emphasis on the customer interaction, the job market is expected to explode for CX Professionals. Functions and roles that were traditionally done by marketing, sales, IT, and operations are shifting toward new, interdisciplinary CX divisions.
To learn more about the UC-Irvine Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our career counselors.
As firms place greater emphasis on the customer interaction, the job market is expected to explode for CX Professionals. Functions and roles that were traditionally done by marketing, sales, IT, and operations are shifting toward new, interdisciplinary CX divisions.
To learn more about the UC-Irvine Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our career counselors.
Why UCI, Division of Continuing Education?
The University of California, Irvine CX curriculum is designed to provide the skills and insights to move Customer Experience initiatives forward within your organization. You’ll gain first-hand experience by participating in interactive sessions. You’ll learn the relevant questions to ask, innovative customer experience methodologies, and gain expertise and understanding of what it takes to lead this effort. At the program’s conclusion, you'll complete the CX Capstone — The Customer Experience Strategic Plan — which will become a blueprint for discussion with your senior management that can be put into effect at your company immediately. You’ll also receive a Professional CX Portfolio of tools and resources for implementation at your organization.
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Interdisciplinary Approach
CX requires organizations to work together across disciplines to understand the entire customer experience. Our curriculum is designed to engage you in team projects to work together to solve problems.
Hands-On Learning
Our instructors don't lecture, but rather lead you to solve real-world problems by facilitating exercises and simulations. Sessions are hands-on and interactive, utilizing best-practice methods and frameworks. If you join the online program, you'll have the option to collaborate on projects and discussions with the instructors and your peers.
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Practical Outcomes
Because our instructors work in the industry, you'll receive first-hand skills and practical knowledge. You'll learn the principle competencies and develop insights into what a customer-centric organization looks like and how to get there.
Actionable Toolkit
During the program, participants work on a Capstone Project to apply their learnings toward a real or hypothetical real-world problem that they will solve during the eight-module program. They will also leave with their Professional Customer Experience Portfolio.
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